TY - BOOK AU - Mundle,Robert G. TI - How to be an even better listener: a practical guide for hospice and palliative care volunteers SN - 9781785924545 (paperback) AV - R726.8 .M846 2018 U1 - 616.02/9 23 KW - Hospice care KW - Volunteer workers in hospitals KW - Listening N1 - Includes bibliographical references (pages 136-143) and indexes; Introduction -- Responding to cues -- Three approaches to listening -- Helpful things to say -- Benefits and risks of volunteering -- Your own story and grief journey -- Feeling heard and understood -- Conclusion - continuing the journey ER -